Frequently Asked Questions

Q: How long does it take for my order to ship?
A: All orders are processed and packed within 1 to 3 business days. Once handed over to our shipping carriers, standard ground transit across the United States typically takes between 3 to 7 business days.

Q: Can I return an item if I change my mind?
A: Yes. We offer a 30-day return policy for unused, unopened merchandise in its original packaging. Please note that opened liquid cleaning chemical concentrates or heavily used industrial tools are ineligible for return due to safety regulations.

Q: How do I track my delivery?
A: As soon as your package ships out, our system automatically generates a shipping confirmation message containing a tracking link sent straight to your email.

Q: Do you offer bulk commercial pricing?
A: Yes, we accommodate large facility operations and supply requests. For bulk orders or regular janitorial supply accounts, please message our support desk directly at business@mhssolution.com.

Q: What forms of payment do you accept?
A: We accept all major domestic credit cards (Visa, Mastercard, American Express, Discover) along with standard secure digital wallets processed safely at checkout.